Halfords Autocentre Durham
Electrical Inspection, Car Servicing
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0191 383 0833
Business Park, Unit A Abbey Rd, Pity Me, Durham DH1 5JZ, UK
Opening Hours:Monday: 8:00 AM – 6:00 PMTuesday: 8:00 AM – 6:00 PMWednesday: 8:00 AM – 6:00 PMThursday: 8:00 AM – 6:00 PMFriday: 8:00 AM – 6:00 PMSaturday: 8:00 AM – 5:00 PMSunday: 10:00 AM – 4:00 PM
Area Served:Within 4 miles (6.4km) of Business Park, Unit A Abbey Rd, Pity Me, Durham DH1 5JZ, UKGet more exposure
Please note: Before coming to collect your order on your selected day please wait to receive our text and email confirming your items are ready. You can then collect within 7 days.
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This location offers a "Click to Boot" service. You can park up and a colleague will bring your items out to you.
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Look out for details on your "order is ready" email
Google Rating: 4.5 out of 5 stars (395 total ratings)
Hannah Wilkinson1 StarThe "manager" has a reputation of a horrid attitude locally and my oh my does it show in branch, what a rotten apple. Will not use again. Many locals going elsewhere one star is one too many for the face of Halfords. Rude. Arrogant. Dismissive. Costing the company thousands no doubt week on week. Used to be so warm and friendly. Customers talk with thier feet take note empty workshop tells a story.Thursday 14th October 2021
nicola hay5 StarRon and Garry at the Durham branch were absolutely fantastic when I took my car in for service and mot.
Wouldn’t take my car any where else, the customer service and work completed was second to none.
Would highly recommend!Wednesday 6th October 2021
Benjamin Hirst4 StarVery good free brake service check. Light bulb fitted was very reasonable priced.Wednesday 17th November 2021
Lauren T (living wild)1 StarStaggering arrogant stance
Took car to have new sensors fitted in wheels, asked to have wheels balanced, this was done but car had noticeable vibration coming from the front of the car took car back and was assured wheels were balanced perfectly i then booked car in with a specialist who diagnosed the issue to incorrectly balanced front wheels, when I called into the branch I was told they were correct and nothing could be done, spoke to customer service who referred it back to branch who reiterated there stance, it wasn’t about the cost, it was about someone admitting that maybe, possibly they may have made a mistake but although I have to say they were pleasant the way in which the issue was dealt with was very poor, the arrogance of the stance taken is staggering, as it seemed in perceivable that they could have possibly got this one wrong even when presented with an invoice post dating there’s for wheel balancing. Mistakes do happen, the mark of a business is how they are dealt with, I’m afraid Halfords fell short this time, need to find another garage as I can’t continue to patronise this branch.Friday 27th August 2021
Dave Trotter4 StarService went well, I could tell work had been done.
Small issue with time factor and I need not have had to taken my car in so early. I feel it could have been explained better.Friday 24th September 2021
